Frequently Asked Questions
Do you have masks to donate to my group or organization?
We may have masks we can donate to your group or organization. Donated masks are masks that function normally, but didn't pass quality control for aesthetic reasons.
Does the mask have elastic ear loops?
No. we started out making masks with ear loops, and a lot of people complained about correct fitting and ear soreness. We have found the back of the head and neck straps to be much more comfortable to wear for long periods of time.
Two layers: 100% cotton or a poly\cotton blend for the front panel, 100% cotton flannel for the liner, for a softer fabric against the face.Does the mask have a pocket so I can insert my own filter material?
Yes, all of our masks have a pocket area where a filter material can be inserted.Does the mask have a wire in the nose area?
No, it does not. However the pattern of the sewn mask form fits your nose bridge better than a standard rectangular style mask.
How long until you ship?
Most orders ship on the same day if ordered before 3pm PST on a weekday (excluding custom design orders), though occasionally there will be a 5-7 business day lead time between ordering and shipping if we are completely out of inventory of an individual item. We keep a large inventory in stock to avoid this outcome.
Will I get a tracking number?
Yes, our shipping/fulfillment software will automatically email or text you your shipment's tracking number as soon as your order is fulfilled.
Who do you ship with?
We ship by US Postal Service.
What kind of printing is used for the Artist Series masks?
Direct-to-garment printing for ultra high resolution prints, with longevity equal to that of screen printed shirts.
What kind of printing is used for Business Logo masks?
Dye Sublimation printing for ultra long lasting prints that permanently dye the fibers of the fabric.
Can I return the mask if I don't like it?
Yes, you can return the mask within 30 days. Contact email@example.com.